- Can I order a wall clock catalog by mail?
- Do you offer wall clock frame colors and sizes other than those shown on your site?
- Do you sell your wall clocks wholesale? Can I get a wholesale catalog?
- What is your return policy?
- Do you sell clock parts? Can you tell me where to buy clock parts?
- Do you sell electrical wall clocks?
- Do you ship internationally?
- Can you make a wall clock with my art work?
- I'm doing a school project on clocks. Can you send me some information?
Can I order a wall clock catalog by mail?
We do not print a paper catalog. Our entire selection of clocks is shown in our on-line catalog. For an index of the catalog pages, click here. If you would like to order by mail, please use our printable order form.Back to Top
Do you offer wall clock frame colors and sizes other than those shown on your site?
We currently offer only the frame styles and colors shown on our web site.Back to Top
Do you sell your wall clocks wholesale? Can I get a wholesale catalog?Back to Top
What is your return policy?
All Ibis Art Wall Clocks are 100% guaranteed for quality workmanship and parts. We hand make each clock to order and each clock is tested at check points throughout the construction process to insure the highest quality product is shipped to you.
However, should a defective clock be received we offer a 100% refund including payment of your return shipping to us. Full refunds or free repair including your shipping costs are offered on defective clocks.
All other regular returns and exchanges are subject to a 15% restocking fee and do not include shipping. Returns and exchanges must be made within 14 days of your order date and must be authorized. Please contact us to obtain an MRA. All returns must have an Ibis Art authorized MRA# on the shipping box. Shipments without this number will be returned to sender. Since we handmake our clocks to order we can not offer refunds on wholesale orders.
PLEASE NOTE: The return policy for some of our specials vary. You can review these policies on both the specials page and the individual item page where an item is ordered. Special clocks are custom made clocks which can not be returned except for problems with the time-keeping mechanism or shipping damage.
Do you sell clock parts? Can you tell me where to find clock parts?
We sell only finished decorator clocks. There are many clock part manufacturers with web sites on the Internet and most search engines will bring up a lengthy list if you do a search on "clock parts."Back to Top
Do you sell electrical wall clocks?
No. All of our clocks are battery operated - requiring 1 AA battery which will last for at least one year.Back to Top
Do you ship internationally?
We ship only within the U.S. at this time.Back to Top
Can you make a clock with my art work?
It takes many, many hours to design a clock face so we don't offer one of a kind designs.Back to Top
I'm doing a school project on clocks. Can you send me some information?
We get many requests from students requesting information for reports on clocks. We thinkit's a great topic but we don't have information available that would be particularly helpful for a report on clocks. Here are some sites about clock making and clock history that may help:A Walk through Time
Clock a History
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